Refund & Cancellation Policy

Last updated: March 29, 2026

Custom Order Policy

Since products are personalized, orders are generally non-returnable and non-refundable once production starts.

Cancellation requests are accepted only before production begins. Contact support immediately after placing your order for cancellation requests.

If you receive a damaged or incorrect item, report it within 48 hours of delivery with order details and clear photo proof.

Approved refunds are processed to the original payment method within 5 to 10 business days, depending on payment provider timelines.

Email: support@thetagtags.com